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We stand behind LOVASKIN products with a 30-day satisfaction guarantee. You have 30 days after receiving your item to request a return — and because we know skincare only proves itself once you've tried it, this applies even if you've opened and used the product.
To start a return, contact us at lova@lovaskin.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You'll need your receipt or proof of purchase (your order confirmation email works).
You can always contact us for any return question at lova@lovaskin.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We're unable to accept returns on gift cards. If you have questions or concerns about a specific order, please get in touch — we'll work with you.
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.
